Frequently Asked Questions
Do I need to fill out any paperwork to get started with BAM! ?
In a word, no. Easy as 1, 2, 3… BAM! No forms to fill out, no registrations required, no clubs to join. Your time is valuable and we both have deadlines to meet, so the less paperwork, the faster we get started. We’ll collect billing information and contact numbers up front, then off we go!
What type of media can you receive?
We can receive many types of media. (See Files & Format) We can also convert files if necessary. If working with digital files is a challenge, we’ll talk you through it step-by-step!
How verbatim and accurate are you?
We transcribe everything verbatim minus the “uhs” and “ums” unless you tell us otherwise. Questions are paraphrased unless you specify otherwise. Accuracy is dependent on the clarity of the file provided to us.
How soon will I receive my transcripts?
We offer standard, next day and same day service. Our goal is to deliver transcripts by your deadline or sooner. You say when, and BAM!.. you got it. (See Turnaround Time)
How do I receive transcripts back, and in what format?
Your transcript will be delivered in a Word format via email, unless requested differently.
I have confidential files, how do I know they’re safe?
We’ve been in this business over 25 years and have always been careful to ensure privacy. Furthermore, we’re happy to complete a Non-Disclosure Agreement form. No matter what project we’re working on, all our transcribers have committed to that same integrity.
When do you bill me? How are you paid?
We bill you as soon as your project is complete. We appreciate prompt payment, but once you’ve established credit with us, we’d be happy to work out a 30-, 60-, or 90-day net pay.
What if I have a large or challenging project?
We have a large pool of professional and experienced transcribers on our team. Step-by-step, we’ll work our way through your project to completion. Give us a call, tell us your dilemma and we’ll brainstorm a solution together.D